Introduction
At Herbhues, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and purchase our handmade products. By using our website, you consent to the practices described in this policy.
Information We Collect
Personal Information: When you place an order or create an account, we collect personal information such as your name, email address, phone number, shipping address, and payment details.
Non-Personal Information: We may collect non-personal information such as your browser type, IP address, and browsing behaviour on our website through cookies and similar technologies.
How We Use Your Information
Order Processing: To process and fulfil your orders, including sending order confirmations and shipping notifications.
Customer Service: To provide customer support and respond to your inquiries.
Personalization: To personalize your shopping experience and recommend products based on your preferences.
Marketing: To send you promotional emails and updates about our products and special offers, with your consent. You can opt-out of marketing communications at any time.
Improvement: To analyse and improve our website, products, and services.
Information Sharing and Disclosure
Service Providers: We may share your personal information with third-party service providers who assist us with payment processing, shipping, and other operational functions. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect non-personal information and enhance your browsing experience. You can manage your cookie preferences through your browser settings.
Your Rights and Choices
Access and Correction: You have the right to access and correct your personal information. You can update your account information by logging into your account.
Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or contacting us directly.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.