Introduction
At Herbhues, we strive to provide prompt and reliable shipping for all our handmade products. This Shipping Policy outlines our shipping procedures, delivery times, and associated costs. By placing an order with us, you agree to the terms set forth in this policy.
Processing Time
Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Custom Orders: For custom or made-to-order items, processing time may vary. We will provide an estimated processing time at the time of order confirmation.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website using the provided tracking number.
Shipping Address
Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes, but we cannot guarantee modifications after the order has been processed.
Delivery Issues
Lost or Stolen Packages: Herbhues is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier directly to file a claim.
Delayed Delivery: While we strive to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances such as weather conditions, carrier delays, or customs processing.
Returns and Exchanges
For information on returns and exchanges, please refer to our Returns and Refunds Policy. Shipping costs for returns are the responsibility of the customer, except in cases where the product is defective or damaged upon arrival.